Inside the Physician Mind: Finding Common Ground with Doctors

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Dr. Joseph Bujak provides an insider� s perspective on the beliefs and behaviors of physicians. His insight will prompt healthcare executives to question their assumptions and break through the barriers that may be keeping them from forming productive relationships with the physicians in their organization. With candor and wit, Dr. Bujak shares the wisdom he has developed through his years of experience as both a physician and an administrator.

Inside the Physician Mind: Finding Common Ground with Doctors Review

I heartily recommend that you read Inside the Physician Mind: Finding Common Ground with Doctors by Dr. Joseph Bujak, a physician executive and ACHE faculty member from Idaho. In his new book, Dr. Bujak distills a lifetime of experience into 127 pages of practical insight.

The central point he makes is that the longstanding distrust between physicians and hospital administrators stems from interpreting events through different frames of reference. When speaking, physicians use words like "I" or "me," but rarely "we" or "us." Physicians tend to see themselves as members of a competitive, individually focused, outcome-driven expert culture, where the word "team" conveys an image of a golf team. Winning a match accrues points for the team, and at the end of the day, the team with the most points wins the competition.

On the other hand, hospital administrators tend to see themselves as members of an affiliate culture that is mission-driven and pays careful attention to process issues to establish and maintain consensus. Teamwork within a healthcare organization is like volleyball (dig, set, spike), where team members function more interdependently than a golf team.

Kenneth H. Cohn, M.D., MBA, author of Better Communication for Better Care: Mastering Physician-Administration Collaboration and Collaborate for Success! Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives, [...]

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